Customer Protection

At FINCA Tajikistan, addressing customer needs and responding to their feedback is our top priority. We recognize that each customer is unique, and we ensure that their voice is heard.

We are guided by the ultimate goal of prioritizing the interests of our customers and consistently follow the principles of client protection adopted in the field of microfinance. We value long-term and strong relationships based on warmth, trust, and responsibility.

We adhere to each of the Client Protection Principles ensuring that we offer appropriate products to our customers, take measure to prevent over-indebtedness, ensure transparency in our terms and conditions and pricing, protect customer privacy data, and have mechanisms in place to professionally respond to customer feedback.

We encourage all stakeholders, including employees, shareholders, clients, contractors, vendors, and regulators, to disclose any actual, potential, or suspected instances of misconduct.

Your feedback, suggestions or complaints can be submitted through the following channels:

Hotline of National Bank of Tajikistan:

Online Form

Note: Letters, phone calls and emails are treated with care and confidentiality by FINCA Tajikistan.